Information regarding what sorts of complaints the Domain Name Commission can help with.

The Domain Commission (DNC) can offer advice and field complaints regarding issues over registrations of .nz domain names, such as;

• Complaints about registrars not abiding by the .nz policies
• Incorrect domain name registration information (WHOIS)
• Disputes over who should be the registrant of a .nz domain name (see our Dispute Resolution Service)

Our role is to manage and administer the .nz domain name space. Our mandate is limited to issues directly relating to .nz domain name registrations. This mandate does not extend to the actual content of the websites that are associated with any .nz domain name.

The DNC does not have the jurisdiction to handle complaints relating to:

• illegal or malicious use of a domain name, for example spam or phishing;
• objectionable or offensive website content; or
• Possible breaches of New Zealand legislation

We will not get involved in any issue relating to the use of a website, nor will it get involved with website hosting related issues, nor do we have a mandate to make judgement calls over what is objectionable website content.

The view outlined above is consistent with a number of other countries including Australia, Canada, Norway and the United Kingdom.

If you are looking for information on the above matters you may wish to visit the links below:

• Spam — Department of Internal Affairs anti spam project www.antispam.govt.nz
• Objectionable or offensive content / breaches of legislation — www.netsafe.org.nz , www.dia.govt.nz or alternatively you may wish to contact the New Zealand Police Force http://www.police.govt.nz/service/ecrime/ .

If you're not sure who to ask for help about a problem that falls outside our area, check www.complaintline.org.nz for information about who to complain to and what problems they can help with.